Early Subscription Renewal Feature
How Do I Cancel my EasyLlama Subscription?
How do I add more licenses? Upgrading and downgrading your EasyLlama Subscription
How do I change my billing email and details?
How many licenses do I have? Where are my subscription details?
What are Licenses, and how are they used?
What is Post-Pay, and how does it work?
Where can I download my invoices?
Anti-Bribery and Anti-Corruption Course Information
Bystander Intervention (2022 mandate in Chicago)
Can I upload my own course? Can I create one using your platform?
Course Information and FAQ - HIPAA
Data Privacy Course
For Learners: How to Review a Completed Course
Harassment Prevention Training FAQ
How do I assign the Spanish version of a course?
What is the US "All-states" Harassment Prevention course, and how is it different from the US version?
Add or Remove Dashboard Administrative Users
Adding Learners to your Dashboard
Adding Learners using the File Upload Method
Changing a Learner's Recertification Date
Copy and Paste an Individual's training link into an email or URL bar
Creating Custom Learning Journeys
Due Dates and Reminders FAQ
Edit a Learner's Profile information: Individual and Bulk Updating Learner Details
Email Template: Notify your Learners of EasyLlama Courses
File Upload Video Tutorial
Getting Started - Customizing your EasyLlama Dashboard
Guide to a Learner's Training Profile
How can I change the next Recertification course for a Learner?
How do I add or remove columns from my dashboard view?
How do I assign courses to Learners who are already in the dashboard?
How do I delete a Learner? Archiving and Unarchiving Learners
How do I recertify all of my Learners at the same time? Bulk Recertification
How do dashboard admins complete training?
How to set up a Subaccount
Learner-Facing Introduction to EasyLlama
Microsoft and Google SSO for Admins and Users
My Learners aren't receiving email notifications
New! Automatic Training Recertification Assignment (Formerly known as renewals)
New! Learning Journeys
Onboarding with EasyLlama - A Video Introduction
Premium Classroom Mode
Providing Non-Mandatory Courses (Using Kiosk Links)
Recertification Date and Due Date -what's the difference?
Renewing using the Renewals Tab - Important Update!
Send Training Links by Email
Sending Yourself or Others a Course Preview
Setting up and Using the Kiosk Link feature
Training Recertification Frequency - How do I change how often a course is assigned?
Turning Off Automatic Recertification
Unassigning Courses - Removing Assigned Courses/Replacing Incorrectly Assigned Courses
Updated "Select All" and Bulk Action Functions
Video Guide: Learner Profile Overview
Video: Creating and Customizing Learning Journeys
What if my Learner doesn't have a computer or email address? Can I send a text?
What is a "Preferred Name" in EasyLlama Training?
Why can't I edit my Learner's name in the dashboard?
Why is a course not showing as completed?
Why is the wrong name on the certificate or appearing throughout the course?
Your Personal Admin Profile and Dashboard Notification Settings
Integrating EasyLlama with ADP®
Integration Troubleshooting - Duplicate Records
Integration for Slack
LMS SCORM integration - Using EasyLlama's courses in your LMS
SAML 2.0 with Okta - Manual Configuration Guide
UKG Pro Integration
Updated by Lyndsay
To change a single Learner's Recertification Date, follow the steps below. If you'd like to bulk recertify Learners, refer to: How do I recertify all of my Learners at the same time? Bulk Recertification
- Make sure the Learner's Region and Role are correct - if setting a recertification date for Harassment Prevention, this will indicate which course they should take. Make any necessary edits before moving on to Step 2. If you need assistance editing a record, you can find a How-to guide here.
- Click the box next to the Learner's name and select "Edit recertification date" from the purple action bar that appears after making your selection. You may select multiple Learners, or you may also select all Learners using the Select all function (New! Updated "Select All" Bulk Actions Functionality)
- Choose the Training Type you want to edit the Recertification date for and the date the Learner should recertify and click Update. It's really easy to forget to choose the Training Type here, so make sure you do before clicking Update.
- The recertification date is now updated. If you click on the Learner's name in the list, you will be able to see their profile. Since this Learner has a Region of California, and a Role of Supervisor, their recertification is set for Harassment Prevention: CA Supervisor.
If you are using automatic recertification (New! Automatic Training Recertification Assignment (Formerly known as renewals)You'll be reminded the week before they are due to recertify in case you need to make any changes - if no changes are made, the course will be assigned and sent to them with no further action due on your part. If not, you will be reminded by email when it't time to recertify them and you'll know which course to assign and send manually.