- All Categories Technical Issues
Are Licenses the same as Credits?
How Do I Cancel my EasyLlama Subscription?
How do I add more licenses? New subscription model including new Unlimited plans!
How many licenses do I have? Where are my subscription details?
What is Post Pay, and how does it work?
Anti-Bribery and Anti-Corruption
Bystander Intervention (2022 mandate in Chicago)
Course Information and FAQ - HIPAA
Harassment Prevention Training FAQ
How do I assign the Spanish version of a course?
What is the US "All-states" Harassment Prevention course, and how is it different from the US version?
Add Additional Dashboard Admins
Adding Learners to your Dashboard
Adding Learners using the File Upload Method
Changing a Learner's Renewal Date
Due Dates and Reminders FAQ
Edit a Learner's Profile information: Individual and Bulk Updating Learner Details
Email Template: Notify your Learners of EasyLlama Courses
Getting Started - Customizing your EasyLlama Dashboard
How do I assign courses to Learners who are already in the dashboard?
How do I copy+paste a course link to send from my own email?
How do I delete a Learner? Archiving and Unarchiving Learners
My Learners aren't receiving email notifications
New! Updated "Select All" Bulk Actions Functionality
Overview: Technical Issues
Premium Classroom Mode
Renewal Date/Renewing On Date, and Due Date -what's the difference?
Renewing using the Renewals Tab
Send Training Links by Email
Sending Yourself a Course Preview
Unassigning Courses - Removing Assigned Courses/Replacing Incorrectly Assigned Courses
What if my Learner doesn't have a computer or email address? Can I send a text?
Your Personal Admin Profile and Dashboard Notification Settings
Integrating EasyLlama with ADP®
Integration for Slack
LMS integration - SCORM files
SAML 2.0 with Okta - Configuration Guide
UKG Pro Integration
Admin Dashboard Login Issues
If you are unable to log in, and getting unauthorized errors, or have reset your password, but are then unable to log in again after logging out, please try the following: First, clear your cache and…
How to ensure deliverability of EasyLlama reminders
To ensure the best deliverability of notification emails, we highly recommend adding the easyllama.com domain to your list of safe senders. Most of our email reminders are sent from the reminders@eas…
No Next Button - Can't move to the Next Slide
One of the most common issues learners experience is not being able to move on to the next slide, or are not able to see a "Next" Button. Here are some reasons a "next" button may not appear or work:…