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How do I add, update, or remove my card on file?

Manage the credit or debit cards on file for your EasyLlama subscription to ensure seamless billing and avoid service interruptions.

Before You Start

What You’ll Need

  • Administrative access to the dashboard
  • New card details ready (if adding or replacing)
  • Understanding that you must always have at least one card on file
  • Access to Settings > Billing

Quick Reference

  • Primary method: Manage cards through the Payment Info tab in billing
  • Key rule: Add a new card before removing an old one

Manage Payment Cards

Step 1: Access payment settings

  1. Log in to the Dashboard.
  2. From the left navigation menu, click Settings > Billing.

Step 2: Open payment information

Locate the Payment Info tab, and See All to view and manage the stored payment methods.

Step 3: Perform the desired action

To Add a New Card:

  1. Enter new card details (number, expiration, CVV, billing address)
  2. Click Add to add to payment methods

To Update/Change Preferred Card (if multiple cards on file):

  1. Select which card should be the primary payment method

To Remove a Card:

  1. First, add a new card (required - you must always have at least one card on file)
  2. Select the old card for removal
  3. Confirm deletion

NOTE: You can only remove a card after adding a replacement. The system requires at least one valid payment method at all times.

Helpful Tips

Do not remove a card without replacement

The system prevents card removal unless another valid card is on file. Always add the new card first. If you would like assistance removing the card as a payment method, contact support at Support@EasyLlama.com with the last 4 digits of the card you would like removed.

Avoid using expired or expiring cards

Update cards well before their expiration date to prevent failed payments and potential service interruptions.

Set a primary card when there are multiple cards on file

If you have multiple cards, designate the correct primary card to ensure the intended payment method is used.

Quick Questions

Why can’t I remove my only card?

EasyLlama requires at least one valid payment method on file at all times for subscription continuity. Add a new card first, then remove the old one.

Can I have multiple cards on file?

Yes. You can store multiple cards and designate one as the primary payment method for automatic charges.

What happens if my card expires?

Update the card before its expiration date. If a charge fails due to expiration, you’ll be notified to update payment information to avoid service interruption.

Llama Fact: Llamas are reliable and consistent in their habits—similar to how maintaining an updated payment card ensures reliable, uninterrupted access to your training platform!