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How to Get Help: Your Guide to Support at EasyLlama

We’re here when you need us. Reach out anytime using the Support Form or Email, or check our articles for quick help. 

We’re committed to providing quick, effective, and hassle-free support. To ensure you get the right help as quickly as possible, we’ve designed a multi-channel support system tailored to different types of inquiries. We do not offer phone support. This allows us to maintain detailed records, provide more accurate solutions, and serve all customers efficiently.

Fill out the Support Form [Preferred Method]

When you’re dealing with a technical bug, a sensitive account issue, need to share screenshots or files, or simply have a question, you can contact our Support Team right from the EasyLlama Dashboard. Communications from Support will go to the email address you provide.

Best for:

  • Reporting bugs or technical errors
  • Complex billing scenarios
  • Submitting attachments (screenshots, files)
  • Asking a question
  • Providing feedback

How to contact:

From the EasyLlama Dashboard:

  1. Click Help > Contact Us.
  2. Fill out the form as required and desired, including:
    • What do you need help with?
    • The Support Intake Subcategory
    • A description of what's going on
    • Who is affected
    • Your email address
      • Please use the email address you would like to use to communicate with support.
    • Any attachments
    • Anything else we should know
  3. Click the checkbox to agree to be contacted.
  4. Click the checkbox to allow EasyLlama to store/process your personal data to help you.
  5. Click Submit.

 

Send an Email

If you prefer, you can also send an email.


How to contact:

Email us at: Support@EasyLlama.com

Subject line guidance: Please use a descriptive subject line, like:

  • Bug Report: Feature X not loading in Chrome
  • Billing: Duplicate charge for Invoice #12345
  • Account Lockout: I locked myself out

What to include in your email:

  1. Your name and company
  2. A clear description of the issue
  3. Steps you’ve already taken
  4. Relevant screenshots, error messages, or screen recordings.
  5. The device and browser you’re using (e.g., Chrome on Windows 11)

For Self Service: Explore the Help Center

Many questions can be answered instantly, any time of day, in our comprehensive Help Center.

You’ll find:

  • Step-by-step tutorials and articles
  • Troubleshooting guides
  • Product FAQs
  • Videos

Visit: [help.easyllama.com] or access from the EasyLlama Dashboard by going to Help > Knowledge Base

Support Channel Cheat Sheet

Need Help With… Recommended Channel
Report a technical bug or glitch Form/Email
Complex issues Form/Email
Learn best practices Help Center

Why No Phone Support?

You might wonder why we don’t offer phone support. This decision is intentional and allows us to:

  • Ensure Accuracy: Written records prevent miscommunication.
  • Be Efficient: It enables our team to handle multiple inquiries accurately, reducing wait times for everyone.
  • Provide Better Solutions: Complex issues often require research, collaboration, or screenshots—all of which are easier to manage via email.

We’ve found this system resolves issues more reliably and allows us to invest in better tools and resources for you.

What to Expect After You Reach Out

  1. We’ll work on your request ASAP. Our specialized team investigates and works toward a solution.
  2. We’ll keep you updated. You’ll receive clear communication until your issue is fully resolved.

We’re here to help! By choosing the right channel for your needs, you empower us to assist you as effectively as possible.