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How to Get Help: Your Guide to Support at EasyLlama

We’re here when you need us. Reach out anytime via Lima or check our articles for quick help, or email us for deeper issues. 

We’re committed to providing quick, effective, and hassle-free support. To ensure you get the right help as quickly as possible, we’ve designed a multi-channel support system tailored to different types of inquiries. We do not offer phone support. This allows us to maintain detailed records, provide more accurate solutions, and serve all customers efficiently.

For Instant Answers & Quick Questions: Use Lima

Lima the chat bot, chat bot, Lima, Get Help in the system

 

Our 24/7 AI-powered Chat, Lima, is the fastest way to get help with common questions and straightforward processes.

Best for:

  • How-tos,
  • Feature explanations
  • Quick policy clarifications
  • Troubleshooting

How to access: Look for the chat icon (💬) in the bottom right corner of our website or within your dashboard. Lima can resolve most common issues instantly. If it can’t, it will seamlessly escalate your case to our human support team, and they’ll respond via email.

For Bugs, Complex Issues, or Detailed Help: Send an Email

When you’re dealing with a technical bug, a sensitive account issue, or need to share screenshots or files, email is your best channel.

Best for:

  • Reporting bugs or technical errors
  • Complex billing scenarios
  • Submitting attachments (screenshots, files)

How to contact:

Email us at: Support@EasyLlama.com

Subject line guidance: Please use a descriptive subject line, like:

  • Bug Report: Feature X not loading in Chrome
  • Billing: Duplicate charge for Invoice #12345
  • Account Lockout: I locked myself out

What to include in your email:

  1. Your name and company
  2. A clear description of the issue
  3. Steps you’ve already taken
  4. Relevant screenshots, error messages, or screen recordings.
  5. The device and browser you’re using (e.g., Chrome on Windows 11)

For Self Service: Explore the Help Center

Many questions can be answered instantly, any time of day, in our comprehensive Help Center.

You’ll find:

  • Step-by-step tutorials and articles
  • Troubleshooting guides
  • Product FAQs
  • Videos

Visit: [help.easyllama.com]

Support Channel Cheat Sheet

Need Help With… Recommended Channel
Quick Questions, How tos Lima
Report a technical bug or glitch Email
Complex issues Email
Learn best practices Help Center

Why No Phone Support?

You might wonder why we don’t offer phone support. This decision is intentional and allows us to:

  • Ensure Accuracy: Written records prevent miscommunication.
  • Be Efficient: It enables our team to handle multiple inquiries accurately, reducing wait times for everyone.
  • Provide Better Solutions: Complex issues often require research, collaboration, or screenshots—which are easier to manage via email.
  • Offer 24/7 First Touch: Lima is always available to start the help process, day or night.

We’ve found this system resolves issues more reliably and allows us to invest in better tools and resources for you.

What to Expect After You Reach Out

  1. We’ll work on your request ASAP. Our specialized team investigates and works toward a solution.
  2. We’ll keep you updated. You’ll receive clear communication until your issue is fully resolved.

We’re here to help! By choosing the right channel for your needs, you empower us to assist you in the most effective way possible.