Point of Contact Feature

What is the Point of Contact Feature?

The Point of Contact feature allows administrators to:

• Comply with legal requirements for harassment prevention training
• Provide dedicated and customizable contact information for learners
• Offer accessible, in-context support for employees
• Create multiple points of contact for different departments or needs

Step-by-Step Setup Guide

Step 1: Access Training Settings

• Log in to your Easy Llama admin account
• Navigate to Settings
• Select Training Settings
• Scroll down to find the Point of Contact section
  
  

Step 2: Add a Point of Contact

• Click "Add a Point of Contact"
• Enter contact information:
• Name (can be an individual or department)
• Email address
• Phone number
• Role/Department
• Other details (availability, Slack handle, etc.)
  

Step 3: Configure Visibility Settings

Decide where the point of contact should be visible to learners by using the toggles for:

• Display at the end of courses
• Display in the learner portal
• Display in phishing simulation training
• Display as escalation contact in Email Reminders
• Use as the reply-to address in Email Reminders

Step 4: Save Your Settings

• Click "Save" to implement your point of contact
• The contact information will now be visible to learners in the selected locations
  
  

Managing Multiple Points of Contact

You can add multiple points of contact for different purposes:

• Create separate contacts for HR, IT, department heads, or other relevant roles
• Edit existing contacts by clicking the edit icon
• Delete contacts that are no longer needed by clicking the delete icon

Learner Experience

Once set up, learners will see the point of contact information in:

• Their learner portal under "Points of Contact"
• At the end of completed courses (if enabled)
• Future phishing simulation training (coming soon)

Benefits

For Administrators:

• Fulfills compliance requirements for California and Connecticut harassment prevention training
• Provides liability and risk mitigation through clear escalation pathways
• Improves organizational culture and employee satisfaction
• Offers standardized visibility across all training contexts

For Learners:

• Creates clarity on support and escalation paths
• Builds trust in organizational support systems
• Reduces confusion about who to contact for specific issues
• Enhances the overall learning experience

Best Practices

• Include availability information in the "Other details" section
• Create role-specific points of contact for larger organizations
• Regularly review and update contact information
• Consider adding alternative contact methods like Slack handles