I only need to train one more Learner. Can I buy one seat?

Before You Start

What You'll Need

• Administrative access to the EasyLlama dashboard
• Billing authority for your organization
• Knowledge of current seat count and needed capacity
• Payment method information
• Access to Settings > Billing

Quick Reference

• Small accounts (<50 seats): Upgrade in increments of 5 seats
• Large accounts (50+ seats): Upgrade in increments of 10 seats
• Not available: Individual seat purchases or custom increments

Upgrade Your Subscription

Step 1: Access billing settings

1. Log in to the Dashboard.
2. From the left navigation menu, click Settings > Billing.

Step 2: Review current subscription

Locate your Current Subscription tile showing:

• Current seat count
• Subscription tier
• Renewal date
• Current pricing

Step 3: Initiate upgrade

Click Upgrade on the Current Subscription tile.

Step 4: Select new seat count

Based on the current account size:

For accounts under 50 seats:

• Available increments: +5 seats per upgrade step
• Example: 25 seats → 30 seats → 35 seats → etc.

For accounts with 50+ seats:

• Available increments: +10 seats per upgrade step
• Example: 50 seats → 60 seats → 70 seats → etc.

Step 5: Complete purchase

1. Review new total seat count and updated pricing
2. Confirm payment method or enter new payment details
3. Accept any updated terms and conditions
4. Complete the purchase

Quick Questions

Can I purchase just 1 additional seat?

No. The minimum upgrade is 5 seats for accounts under 50 seats, or 10 seats for accounts with 50+ seats.

What if I need exactly 47 seats but can only buy in 5-seat increments?

You would need to purchase 50 seats (the next available increment) and have 3 unused seats until you grow into them.

Are upgrades prorated?

Yes. You pay only for the additional seats for the remaining time in your billing cycle.

Can I downgrade my seat count?

Seat reductions are typically handled at renewal time. Contact billing support for mid-cycle reduction options.