EasyLlama Help Center

EasyLlama's Anonymous Reporting Tool

Early Subscription Renewal

How Do I Cancel my EasyLlama Subscription?

How do I add, update, or remove my card on file?

How do I change my billing email and details?

I only need to train one more Learner. Can I buy one seat?

Upgrading and Downgrading your Subscription

What are Seats, and how are they used?

What is Post-Pay, and how does it work?

Where can I download my invoices?

Where can I find my subscription details and seat balance?

Why was I charged?

Bystander Intervention (2022 mandate in Chicago)

CA Workplace Violence Prevention: Customization Pricing & Process

Course Information and FAQ - HIPAA

Harassment Prevention Training FAQ

How do I assign the Spanish version of a course?

What is the US "All-states" Harassment Prevention course, and how is it different from the US version?

Adding Learners to your Dashboard

Adding Learners using the File Upload Method

File Upload Video Tutorial

How do I delete a Learner? Archiving and Unarchiving Learners

Add or Remove Dashboard Administrative Users

How do dashboard admins complete training?

Sending Yourself or Others a Course Preview

Your Personal Admin Profile and Dashboard Notification Settings

Departments Feature

Getting Started - Customizing your EasyLlama Dashboard

How do I add or remove columns from my dashboard view?

How to set up a Subaccount

Locations Feature

Onboarding with EasyLlama - A Video Introduction

Premium Classroom Mode

Setting up and Using the Kiosk Link feature

Video: Learner-Facing Introduction to EasyLlama

Copy and Paste an Individual's training link into an email or URL bar

Due Dates, Reminders, and Notifications FAQ

Send Training Links by Email

What if my Learner doesn't have a computer or email address? Can I send a text?

Creating Custom Learning Journeys

Learning Journeys

Video: Creating and Customizing Learning Journeys

Automatic Training Recertification Assignment (Formerly known as renewals)

Changing a Learner's Recertification Date

How can I change the next Recertification course for a Learner?

How do I recertify all of my Learners at the same time? Bulk Recertification

Recertification Date and Due Date -what's the difference?

Training Recertification Frequency - How do I change how often a course is assigned?

Turning Off Automatic Recertification

"Select All" and Bulk Action Functions

Downloading Certificates

Edit a Learner's Profile information: Individual and Bulk Updating Learner Details

Email Template: Notify your Learners of EasyLlama Courses

Guide to a Learner's Training Profile

How do I assign courses to Learners who are already in the dashboard?

Insights Dashboard Overview

Providing Non-Mandatory Courses (Using Kiosk Links)

SSO for Learners and Admins

Unassign Function - Removing and Replacing Assigned Courses

Video Guide: Learner Profile Overview

What is a "Preferred Name" in EasyLlama Training?

EasyLlama's LMS - Upload your own courses!

Video: LMS Package Overview

Bamboo Integration - Video Tutorial

BambooHR Integration

Ceridian Dayforce Integration

Deel Integration

Gusto Integration

HiBob Integration

Integrating EasyLlama with the ADP® Marketplace App

Integration Settings

Integration Troubleshooting - Duplicate Records

Integration for Slack

LMS SCORM integration - Using EasyLlama's courses in your LMS

Namely Integration

Paychex Integration

Paycor Integration

Paylocity Integration

Proliant Integration

Quickbooks Integration

Rippling Integration

SAML 2.0 with Microsoft - Manual Configuration Guide

SAML 2.0 with Okta - Application Installation Guide (recommended)

SAML 2.0 with Okta - Manual Configuration Guide

SCIM Provisioning with Okta

SFTP Integration

TriNet Integration

UKG Pro Integration

Vanta Integration

Workday Integration

Zenefits Integration

Admin Dashboard Login Issues

How to ensure deliverability of EasyLlama reminders

My Learners aren't receiving email notifications

No Next Button - Can't move to the Next Slide

Overview: Technical Issues

Why can't I edit my Learner's name in the dashboard?

Why is a course not showing as completed?

Why is the wrong name on the certificate or appearing throughout the course?

All Categories

Anonymous Reporting Tool - New!

Learn more about EasyLlama's new and powerful Anonymous Reporting Tool!

1 article by 1 author

Billing

Your guide to Billing, Subscriptions, upgrades, downgrades, and Seats

11 articles by 1 author

Course Information

6 articles by 1 author

Dashboard Settings, Features, and Tutorials

43 articles by 1 author

EasyLlama LMS Package

Ever wished you could upload your own content alongside your EasyLlama courses? Now you can with our LMS package!

2 articles by 1 author

Integrations

28 articles by 2 authors

Troubleshooting and Technical Issues

8 articles by 1 author

👋 Hey! How can we help?

Top Articles

Upgrading and Downgrading your Subscription

Onboarding with EasyLlama - A Video Introduction

What are Seats, and how are they used?

All Categories

Anonymous Reporting Tool - New!

Billing

Course Information

Dashboard Settings, Features, and Tutorials

EasyLlama LMS Package

Integrations

Troubleshooting and Technical Issues

👋 Hey! How can we help?

Top Articles

Upgrading and Downgrading your Subscription

Onboarding with EasyLlama - A Video Introduction

What are Seats, and how are they used?

All Categories

Anonymous Reporting Tool - New!

Billing

Course Information

Dashboard Settings, Features, and Tutorials

EasyLlama LMS Package

Integrations

Troubleshooting and Technical Issues

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