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Administrator Dashboard Login Issues

Resolving "Unauthorized" or Login Failures in the Admin Dashboard

Being locked out of the administrator dashboard after resetting the password, or seeing “unauthorized errors” is typically related to the browser using cached credentials that conflict with new log in information.

Immediate Actions

  1. Clear browser cache and cookies (essential after password resets)
  2. Manually type the email address (don’t use saved autofill)
  3. Check spam/junk folders for password reset emails

Detailed Solutions

Fix 1: Clear Browser Cache and Cookies

  1. Navigate to the browser’s Settings > Privacy & Security
  2. Click Clear Browsing Data or similar option
  3. Select Cookies and Cached Images/Files
  4. Set time range to All Time
  5. Click Clear Data
  6. Restart the browser, and navigate directly to https://dashboard.easyllama.com/users/sign_in

Fix 2: Complete Password Reset Process

Try this if: You’ve reset the password, but still can’t login.

  1. Go to the password reset page
  2. Type in the email manually (do not use saved email)
  3. Check ALL email folders, like spam, junk, promotions, social for the password reset email
  4. Use the reset link within 15 minutes of receiving it
  5. After reset, immediately clear cache (Fix 1) before logging out.

What Causes This Error

  • Cached credentials conflicting with new passwords
  • Browser autofill using outdated email/password combinations
  • Expired reset links (older than 15 minutes)
  • Typographical errors in email addresses

How to Prevent Errors

  • Always clear cache immediately after password resets
  • Bookmark the direct login page instead of using saved links
  • Use password managers instead of browser autofill for consistency

When to Get Help

Contact support if:

  • Fix 1 and Fix 2 have been attempted, but you still cannot log in
  • Password reset emails are not received at all
  • You suspect the account email address is incorrect

What to tell support:

  • The exact error message you see, with a screenshot of the login page/error
  • That you’ve cleared cache and cookies
  • Email address used to log in

Similar Errors

  • “Invalid email or password” - Usually due to the wrong credentials, and not a cache issue.
  • “Account Locked” - Too many failed attempts, requires admin unlock.

🐪 Llama Fact: Llamas have excellent memories and can recognize faces for years—unlike browsers that cache outdated credentials and forget what's current!