Understanding Browser Compatibility for EasyLlama Training

To ensure a smooth and trouble-free training experience, the web browser Learners use must be modern and up-to-date. Using an incompatible browser is the leading cause of technical issues that prevent Learners from accessing and completing their assigned courses.

Key Takeaways

Using an up-to-date, recommended browser ensures:

Optimal performance: All interactive elements, videos, and quizzes will work as intended.
Avoids Frustration: Following browser compatibility guidelines prevents the vast majority of technical issues Learners encounter.
Ensures course completion: Compatible browsers are essential for tracking progress and successfully submitting course completions.

Why Browser Compatibility Matters

Think of your web browser like the engine of a car. Even with a perfect road, an old or faulty engine causes stuttering, failures, and an inability to reach the destination. Our interactive courses use modern web technologies that require a compatible engine to run properly.

Why this matters:

For Learners - A seamless experience means Learners can focus on learning, not troubleshooting.
For Admins - Fewer requests for help from Learners stuck on technical issues.
For the Organization - Guarantees reliable completion tracking and verifiable training records.

Browser Compatibility Guide

Feature	Recommended	Supported	Not Supported
Primary Browsers	Latest Chrome	Latest Edge, Firefox, or Safari (Mac/iPhone)	Internet Explorer, Duck Duck Go
Mobile Experience	Chrome on Android, Safari on iPhone	Firefox on Android	Android browsers, like the Samsung browser
Key Requirements	JavaScript & Sound Enabled	JavaScript & Sound Enabled	Scripts/Plugins blocked
Stability	Excellent	Good	Unstable - Not recommended

Recommended & Supported Browsers

These are browsers that are actively tested, optimized, and fully functional for all course features. A supported browser allows users to:

Access all features: Experience interactive scenarios, videos, audio narration, and quizzes without issues.
Save Reliably: Progress is saved automatically.
Get Support: Issues on these browsers can be diagnosed and resolved.

Unsupported Browsers and Environments

These are the browsers of devices known to cause problems due to outdated technology, missing features, or non-standard implementations. By using a supported browser, users can avoid the following issues:

Frozen Screens: Courses may not load or freeze during playback.
Lost Progress: Completion data may fail to save or submit.
Missing Features: Audio may not play, interactive elements may not function, or become unclickable.

When to Use a Recommended Browser (Chrome)

Whenever a new, important compliance course is taken.
If the user has experienced issues like a frozen screen or lost progress in another browser.
When taking training on a Windows or Android device.

Getting Started with the Right Browser

Prerequisites

A device (computer, laptop, or smartphone) with internet access
On some work computers, Admin Rights may be needed to install a new browser.
Permission to enable JavaScript and sound in the browser settings

Quick Setup Guide

To easily check your browser, its version, and whether JavaScript is enabled, go to https://www.whatismybrowser.com/

If needed:

Update or install the latest version.
Enable JavaScript settings - ensure JavaScript and sound are not blocked for the *.easyllama domain.
Set as Default (Mobile) - On your phone, go to Device Settings > Apps > Set Chrome (Android) or Safari (iPhone) as your default browser for opening links.
Bookmark learn.easyllama.com for easy access in the future.

Best Practices for a Trouble-free Experience

Always Use Direct Browser Access

Never open training links from within an email app’s built-in browser (like Gmail on mobile), as these browsers are often stripped down and unsupported.

How to implement:

On a computer, from the training email, right-click the Start Training Button and select Copy Link Address. Open Chrome or another supported browser, and paste the link into the URL bar.
On a phone, from the training email, use the Copy function (typically by long-pressing the button). Open a Chrome or another supported browser, then paste the link into the URL bar.

Keep Your Browser Updated

Browser updates frequently include critical security and performance fixes required by modern web platforms.

Implementation Tips:

Enable auto-updates in your browser settings
Restart your browser periodically to ensure updates are applied
Before starting a critical training, check for and install any pending updates.

Common Questions About Browser Support

Why is Safari on iPad not recommended?

iPadOS Safari often behaves differently from Mac or iPhone Safari and can have issues with web applications built for desktop browsers. Tablet browsers in general are frequently "simplified" and may lack full support for the technologies our courses use.

I'm using something that looks like Chrome on my Samsung phone, but it's having issues. Why?

Many Android devices come with a manufacturer-branded browser (e.g., Samsung Internet) or a "lite" version of Chrome that may not be fully compatible. The solution is to install the official Google Chrome app from the Play Store and set it as your default.

What if my work computer locks me into an old browser?

Contact your IT department. Provide them with EasyLlama's system requirements and explain that you need access to a supported browser to complete mandatory, trackable compliance training. They can often make an exception or provide a managed installation.

Troubleshooting

Page won’t load, or the course is frozen

This is almost always a browser issue. Try the following to resolve:

Perform a hard refresh (CTRL + F5 on Windows, Command + Shift + R on Mac)
If that fails, switch to the latest version of a supported browser.
As a last resort, clear the browser cache.

No Sound or Video Won’t Play

There are a few reasons why this could be happening. Check the following:

Ensure that the sound is not muted in the browser tab (look for a speaker icon within the tab)
Next, ensure that the system volume is up.
If that fails, ensure that the browser has permission to play media on our site. From the Chrome Address bar, click the Lock Icon and ensure “Sound” is set to Allow.

Link from email opens in an undesired browser on my phone

This is a device setting. You must change your default browser.

Android: Settings > Apps > Choose default apps > Browser app > Select Chrome.
iPhone: Settings > Safari > Default Browser App > Select Safari.

Alternatively, copy the course link from your email and paste it directly into the URL of a supported browser.