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What is Post-Pay, and how does it work?

Lyndsay Updated by Lyndsay

Post-Pay allows subscribers to continue assigning training after all seats have been used without the need to "top up" by upgrading continually. This is automatically enabled when an account has 50+ seats and there is a valid card on file. This is not available to accounts with under 50 seats.

How it works:

When you have used all of your seats, you can still assign training. At the end of the month, all seats used will be added up and your subscription will be upgraded to the nearest increment of ten seats. You will be charged at your plan rate, and the added seats will be applied to your overage. If there are any seats left over after the overage is covered, they will be available for use. Your subscription renewal date will remain the same but with the new seat count. If your needs change before your annual renewal date, you may upgrade or downgrade at any time before your automatic renewal. (See: Upgrading and Downgrading your Subscription)

Example: You subscribed to 100 seats on January 15th, 2023. By the end of July, you have used all 100 seats to assign courses to your employees. In August, you hire 12 more people and need to train them immediately.

With Post-Pay, here's how it works: Simply assign the courses to the new Learners, as needed throughout the month. At the end of the month, the 12 seats you used are rounded up to the nearest multiple of 10, so 20 seats will be added. You'll be charged for the 20 seats at your current pricing on the first day of the next month, and your subscription will be automatically upgraded from 100 to 120 seats. After the 12 seats used have been covered, you will have 8 seats remaining that can be used to assign training as needed. You will renew at 120 seats on January 15th, 2024, unless you upgrade or downgrade before your renewal. You can always see what level your subscription is, and when you will renew by going to Settings > Billing. Then, click "Details" on the Current Subscription tile.

Enabling Post-Pay

If you have 50+ seats, a valid card on file (Add a card), and Post-Pay is not enabled, please reach out to to request that it be enabled.

Disabling Post-Pay

Prefer to upgrade manually ahead of time? You can do that with Post-Pay enabled, but you may email and request that we disable Post-Pay for you. You will be able to upgrade from your dashboard in multiples of ten under Settings > Billing. You must have a payment method on file, either way.

How do I keep track of how many seats have been used?

You can see how many seats you have, or how many you will be charged for at the end of the month by going to Settings > Billing. Click "Details" on the Current Subscription tile to see more information about your subscription, including subscription level, cost per seat, and annual renewal date. You will see either a positive or negative balance of seats or if you have zero seats, you'll be prompted to add more.

How did we do?

What are Seats, and how are they used?

Where can I download my invoices?