Anonymous Reporting Tool - New!
Early Subscription Renewal
How Do I Cancel my EasyLlama Subscription?
How do I add, update, or remove my card on file?
How do I change my billing email and details?
I only need to train one more Learner. Can I buy one seat?
Upgrading and Downgrading your Subscription
What are Seats, and how are they used?
What is Post-Pay, and how does it work?
Where can I download my invoices?
Where can I find my subscription details and seat balance?
Why was I charged?
Bystander Intervention (2022 mandate in Chicago)
California Workplace Violence Training 2024
Course Information and FAQ - HIPAA
Harassment Prevention Training FAQ
How do I assign the Spanish version of a course?
What is the US "All-states" Harassment Prevention course, and how is it different from the US version?
Dashboard Settings, Features, and Tutorials
Adding and Removing Learners
Adding Learners to your Dashboard
Adding Learners using the File Upload Method
File Upload Video Tutorial
How do I delete a Learner? Archiving and Unarchiving Learners
Add or Remove Dashboard Administrative Users
How do dashboard admins complete training?
SSO for Admins - Microsoft and Google
Sending Yourself or Others a Course Preview
Your Personal Admin Profile and Dashboard Notification Settings
Dashboard Setup and Customization
Getting Started - Customizing your EasyLlama Dashboard
How do I add or remove columns from my dashboard view?
How to set up a Subaccount
Onboarding with EasyLlama - A Video Introduction
Premium Classroom Mode
Setting up and Using the Kiosk Link feature
Video: Learner-Facing Introduction to EasyLlama
Due Dates, Reminders, and Notifications
Copy and Paste an Individual's training link into an email or URL bar
Due Dates, Reminders, and Notifications FAQ
Send Training Links by Email
What if my Learner doesn't have a computer or email address? Can I send a text?
Creating Custom Learning Journeys
Video: Creating and Customizing Learning Journeys
Automatic Training Recertification Assignment (Formerly known as renewals)
Changing a Learner's Recertification Date
How can I change the next Recertification course for a Learner?
How do I recertify all of my Learners at the same time? Bulk Recertification
Recertification Date and Due Date -what's the difference?
Training Recertification Frequency - How do I change how often a course is assigned?
Turning Off Automatic Recertification
"Select All" and Bulk Action Functions
Edit a Learner's Profile information: Individual and Bulk Updating Learner Details
Email Template: Notify your Learners of EasyLlama Courses
Guide to a Learner's Training Profile
How do I assign courses to Learners who are already in the dashboard?
Providing Non-Mandatory Courses (Using Kiosk Links)
SSO for Learners
Unassign Function - Removing and Replacing Assigned Courses
Video Guide: Learner Profile Overview
What is a "Preferred Name" in EasyLlama Training?
EasyLlama LMS and Insights Package
EasyLlama LMS: Insights Dashboard Overview
EasyLlama's LMS - Upload your own courses!
Video: LMS Package Overview
Bamboo Integration - Video Tutorial
Ceridian Dayforce Integration
Integrating EasyLlama with the ADP® Marketplace App
Integration Troubleshooting - Duplicate Records
Integration for Slack
LMS SCORM integration - Using EasyLlama's courses in your LMS
SAML 2.0 with Microsoft - Manual Configuration Guide
SAML 2.0 with Okta - Application Installation Guide (recommended)
SAML 2.0 with Okta - Manual Configuration Guide
SCIM Provisioning with Okta
UKG Pro Integration
Troubleshooting and Technical Issues
Admin Dashboard Login Issues
How to ensure deliverability of EasyLlama reminders
My Learners aren't receiving email notifications
No Next Button - Can't move to the Next Slide
Overview: Technical Issues
Why can't I edit my Learner's name in the dashboard?
Why is a course not showing as completed?
Why is the wrong name on the certificate or appearing throughout the course?
Updated by Lyndsay
For a variety of reasons a person may not use their birth name or legal name and prefer not to be addressed by it. Employers may need to use the birth name or legal name for their records, but the Learner can choose how they are addressed during our courses and on the Learner-facing training dashboard.
During a course's onboarding, the Learner is given the opportunity to change the name used to address them - this is their preferred name.
When they change the name on this screen, their preferred name choice is recorded and used going forward during current and future courses and on the Learner-facing dashboard. Each course will greet them with their preferred name, but they can also change it again if they wish.
Changing their preferred name will not change their name in your dashboard or on their certificate of completion. The name on a Learner's dashboard record can only be changed by admins, or for Unlimited subscribers, by EasyLlama Support. Certificates for completed courses can only be changed by EasyLlama Support.
If you are using an integration, the Learner's name will appear is it does in your integrated software. Updating the name on their record will be reversed on the next sync.
Here are some examples of where the preferred name is used: