Anonymous Reporting Tool
Billing
Early Subscription Renewal
How Do I Cancel my EasyLlama Subscription?
How do I add, update, or remove my card on file?
How do I change my billing email and details?
I only need to train one more Learner. Can I buy one seat?
Upgrading and Downgrading your Subscription
What are Seats, and how are they used?
What is Post-Pay, and how does it work?
Where can I download my invoices?
Where can I find my subscription details and seat balance?
Why was I charged?
Course Information
Bystander Intervention (2022 mandate in Chicago)
Course Information and FAQ - HIPAA
Harassment Prevention Training FAQ
How do I assign the Spanish version of a course?
What is the US "All-states" Harassment Prevention course, and how is it different from the US version?
Dashboard Settings, Features, and Tutorials
Adding and Removing Learners
Adding Learners to your Dashboard
Adding Learners using the File Upload Method
File Upload Video Tutorial
How do I delete a Learner? Archiving and Unarchiving Learners
Dashboard Admins
Add or Remove Dashboard Administrative Users
How do dashboard admins complete training?
Sending Yourself or Others a Course Preview
Your Personal Admin Profile and Dashboard Notification Settings
Dashboard Setup and Customization
Departments Feature
Getting Started - Customizing your EasyLlama Dashboard
How do I add or remove columns from my dashboard view?
How to set up a Subaccount
Locations Feature
Onboarding with EasyLlama - A Video Introduction
Premium Classroom Mode
Setting up and Using the Kiosk Link feature
Video: Learner-Facing Introduction to EasyLlama
Due Dates, Reminders, and Notifications
Copy and Paste an Individual's training link into an email or URL bar
Due Dates, Reminders, and Notifications FAQ
Send Training Links by Email
What if my Learner doesn't have a computer or email address? Can I send a text?
Learning Journeys
Creating Custom Learning Journeys
Learning Journeys
Video: Creating and Customizing Learning Journeys
Recertification
Automatic Training Recertification Assignment (Formerly known as renewals)
Changing a Learner's Recertification Date
How can I change the next Recertification course for a Learner?
How do I recertify all of my Learners at the same time? Bulk Recertification
Recertification Date and Due Date -what's the difference?
Training Recertification Frequency - How do I change how often a course is assigned?
Turning Off Automatic Recertification
"Select All" and Bulk Action Functions
California Workplace Violence Prevention Course Customization Builder
Downloading Certificates
Edit a Learner's Profile information: Individual and Bulk Updating Learner Details
Email Template: Notify your Learners of EasyLlama Courses
Guide to a Learner's Training Profile
How do I assign courses to Learners who are already in the dashboard?
Insights Dashboard Overview
Learner Portal Access - Login Page
SSO for Learners and Admins
Unassign Function - Removing and Replacing Assigned Courses
Video Guide: Learner Profile Overview
Video: California Workplace Violence Prevention Course Customization Builder
What is a "Preferred Name" in EasyLlama Training?
EasyLlama LMS Package
Integrations
Bamboo Integration - Video Tutorial
BambooHR Integration
Ceridian Dayforce Integration
Deel Integration
Gusto Integration
HiBob Integration
Integrating EasyLlama with the ADP® Marketplace App
Integration Settings
Integration Troubleshooting - Duplicate Records
Integration for Slack
LMS SCORM integration - Using EasyLlama's courses in your LMS
Namely Integration
Paychex Integration
Paycor Integration
Paylocity Integration
Proliant Integration
Quickbooks Integration
Rippling Integration
SAML 2.0 with Microsoft - Manual Configuration Guide
SAML 2.0 with Okta - Application Installation Guide (recommended)
SAML 2.0 with Okta - Manual Configuration Guide
SCIM Provisioning with Okta
SFTP Integration
TriNet Integration
UKG Pro Integration
Vanta Integration
Workday Integration
Zenefits Integration
Troubleshooting and Technical Issues
Admin Dashboard Login Issues
How to ensure deliverability of EasyLlama reminders
My Learners aren't receiving email notifications
No Next Button - Can't move to the Next Slide
Overview: Technical Issues
Why can't I edit my Learner's name in the dashboard?
Why is a course not showing as completed?
Why is the wrong name on the certificate or appearing throughout the course?
- All Categories
- Troubleshooting and Technical Issues
- No Next Button - Can't move to the Next Slide
No Next Button - Can't move to the Next Slide
Updated by Lyndsay
One of the most common issues learners experience is not being able to move on to the next slide, or are not able to see a "Next" Button.
Here are some reasons a "next" button may not appear or work:
Often the next button gets hung up, and the learner simply needs to refresh.
- Occasionally some elements will get hung up in the browser and not appear - this happens often with the "Next" button.
- Learners should always first try refreshing their browser, completing everything on the slide once more, if needed, and then the button should appear.
All videos or sound bytes have not been played, or activity has not been completed.
- Learners should make sure to view all the videos on a multi-video slide, or click all the sound icons, as instructed. Some slides have multiple videos or text blocks that must be navigated through by clicking either left/right, or up/down errors.
- Learners should always wait for one to complete before going on to the next one. Starting the next Audio or Video clip early may mean they will need to re-watch the whole clip before they can move on.
Wrong answers have been chosen on a quiz, activity, or Knowledge Check.
- Some activities will not allow advance until the correct answers have been chosen.
- Many of these direct the learner to choose all answers that apply - be sure they have selected all answers that apply - once they do, the Next button will appear and they can proceed.
- Some will require a learner to click, drag, or remove incorrect answers that have been chosen before choosing the correct answers and advancing.
If none of these seem to be the issue or if a particular learner is continually experiencing technical issues with a course, please be sure they are using the most up-to-date version of a supported browser. Chrome is the most highly recommended browser, followed by Firefox, Edge and Safari. Internet Explorer, Duck-Duck-Go, and other browsers are not supported. Please refer to: Overview: Technical Issues.