Renewal Date/Renewing On Date, and Due Date -what's the difference?
Updated by Lyndsay
These two dates can be a bit confusing, so let's demystify their meaning and purpose!
Due Date is the date by which you are asking a Learner to complete a currently assigned course. Only courses that have not been completed have a Due Date. When you assign a course, the Due Date is determined by your Default Due Date setting under Settings > Organization> Due Dates Tab
Due dates let your employee know when their course should be completed, and also determine the frequency of automated reminders.
More about this, including how to turn reminders on/off and how frequently they are sent, can be found here: Due Dates and Reminders FAQ
Next Renewal Date/Renewing On Date represents the next time the employee is due to retake a course. These are assigned to both complete and incomplete courses. The Renewal Date visible from the Learners list view represents the soonest renewal date for all courses they need to renew.
When a course is assigned, a placeholder renewal date is also assigned based on how often the course needs to be renewed, based on your Training Frequency settings, found under Settings > Training Frequency
More about the Training Frequency can be found here: Training Frequency Setting - Adjust how often courses are renewed
If a Learner completes the course on the day that it was assigned, the Renewal date will stay the same. However, as we all know, this is seldom the case! That's why the placeholder date will update when the Learner completes the course, so they will renew based on when they completed it, not when the course was assigned.
My employee, Alex Ames, needs to take the Harassment Prevention: CA Supervisor course. Since this course is mandated every other year, the Default Training Frequency is set to 24 Months. Since I want my Learners to complete their course no later than a month from when it is assigned, my Default Due Date Setting is 1 Month.
- I assigned the course on November 22, 2022.
- The Due Date is December 22, 2022.
- The placeholder Renewal Date is November 22, 2024.
- If Alex completes the course today, the Renewal Date will remain the same - 24 months from today.
- If Alex completes the course on December 12th, 2022, the Renewal Date will update to December 12, 2024.
- If Alex completes the course on January 3, 2023, the Renewal Date will update to January 3, 2025.