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I only need to train one more Learner. Can I buy one seat?
Upgrading and Downgrading your Subscription
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Where can I find my subscription details and seat balance?
Why was I charged?
Bystander Intervention (2022 mandate in Chicago)
California Workplace Violence Training 2024
Course Information and FAQ - HIPAA
Harassment Prevention Training FAQ
How do I assign the Spanish version of a course?
What is the US "All-states" Harassment Prevention course, and how is it different from the US version?
Dashboard Settings, Features, and Tutorials
Adding and Removing Learners
Adding Learners to your Dashboard
Adding Learners using the File Upload Method
File Upload Video Tutorial
How do I delete a Learner? Archiving and Unarchiving Learners
Add or Remove Dashboard Administrative Users
How do dashboard admins complete training?
SSO for Admins - Microsoft and Google
Sending Yourself or Others a Course Preview
Your Personal Admin Profile and Dashboard Notification Settings
Dashboard Setup and Customization
Getting Started - Customizing your EasyLlama Dashboard
How do I add or remove columns from my dashboard view?
How to set up a Subaccount
Onboarding with EasyLlama - A Video Introduction
Premium Classroom Mode
Setting up and Using the Kiosk Link feature
Video: Learner-Facing Introduction to EasyLlama
Due Dates, Reminders, and Notifications
Copy and Paste an Individual's training link into an email or URL bar
Due Dates, Reminders, and Notifications FAQ
Send Training Links by Email
What if my Learner doesn't have a computer or email address? Can I send a text?
Creating Custom Learning Journeys
Video: Creating and Customizing Learning Journeys
Automatic Training Recertification Assignment (Formerly known as renewals)
Changing a Learner's Recertification Date
How can I change the next Recertification course for a Learner?
How do I recertify all of my Learners at the same time? Bulk Recertification
Recertification Date and Due Date -what's the difference?
Training Recertification Frequency - How do I change how often a course is assigned?
Turning Off Automatic Recertification
"Select All" and Bulk Action Functions
Edit a Learner's Profile information: Individual and Bulk Updating Learner Details
Email Template: Notify your Learners of EasyLlama Courses
Guide to a Learner's Training Profile
How do I assign courses to Learners who are already in the dashboard?
Providing Non-Mandatory Courses (Using Kiosk Links)
SSO for Learners
Unassign Function - Removing and Replacing Assigned Courses
Video Guide: Learner Profile Overview
What is a "Preferred Name" in EasyLlama Training?
EasyLlama LMS and Insights Package
EasyLlama LMS: Insights Dashboard Overview
EasyLlama's LMS - Upload your own courses!
Video: LMS Package Overview
Bamboo Integration - Video Tutorial
Ceridian Dayforce Integration
Integrating EasyLlama with the ADP® Marketplace App
Integration Troubleshooting - Duplicate Records
Integration for Slack
LMS SCORM integration - Using EasyLlama's courses in your LMS
SAML 2.0 with Microsoft - Manual Configuration Guide
SAML 2.0 with Okta - Application Installation Guide (recommended)
SAML 2.0 with Okta - Manual Configuration Guide
SCIM Provisioning with Okta
UKG Pro Integration
Troubleshooting and Technical Issues
Admin Dashboard Login Issues
How to ensure deliverability of EasyLlama reminders
My Learners aren't receiving email notifications
No Next Button - Can't move to the Next Slide
Overview: Technical Issues
Why can't I edit my Learner's name in the dashboard?
Why is a course not showing as completed?
Why is the wrong name on the certificate or appearing throughout the course?
Updated by Lyndsay
There are a few reasons the name may be incorrect on a Learner's completion certificate, or appearing within the course.
The email on a Learner's record belongs to another Learner.
Check the Learner's record in the dashboard to assure their training is not being sent to another Learner. If the course is emailed to another Learner, it will still connect back to the record it came from. This could have happened due to an issue when uploading, an error during manual creation, or because an admin changed the name instead of creating a new record.
A Learner shared their own link with one or more other Learners.
This happens frequently. One employee can't find the link that was emailed to them so their supervisor or peer forwards their own link. Links are unique for each Learner, so they should not be shared with other Learners.
An admin user copy+pasted the wrong Learner's link and emailed it to them
We see this when admin users manually send copy+pasted links to Learners through email, Slack, or other methods.
If using Kiosk mode: A Learner chose the wrong name in the Kiosk dropdown
My Learner sent me a picture and their name is on the training, but not on the certificate - how did that happen?
When the course is opened, during the onboarding, the Learner has the opportunity to change their preferred name here:
Changing the name here changes how the Learner is greeted during this and all future courses, when being congratulated at the end of the course, and on their training page. This may lead a Learner to believe that the course will now be credited to them, but this is not the case - they will need to use their own link.
More about preferred names and how they are used can be found here: What is a "Preferred Name" in EasyLlama Training?
My Learner opened a course and was greeted by someone else's name
The Learner has either used someone else's link and is accessing that person's training or someone else used their link for the current or previous course and changed the preferred name. A third possibility - some HRIS' sync over preferred names - the preferred name could be incorrect in the HRIS.
The name on the certificate contains the word "Demo"
The course taken is a demo only course. The Learner may have gone to EasyLlama's marketing site and sent themselves a demo. This happens sometimes when a Learner knows they need to take training with EasyLlama but didn't receive an email with the link - they may think they need to go to our website and log in, and when they can't log in they enter their email for a free demo. This may also happen if an admin sends themselves a demo course through the training library in the dashboard.