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How do I add more seats to my subscription?

You can add seats by upgrading your EasyLlama subscription on the Billing tab of your dashboard.

To create a more seamless experience for our valued clients, your annual subscription renewal is automated based on your usage, so your EasyLlama subscription grows with you!

When additional seats are needed, you can upgrade to a larger annual subscription from the Billing tab of the dashboard, or automatically if you choose Post-Pay. You are charged the difference between your current subscription and the new subscription, and when the payment clears, new seats are added and can be used immediately.

When upgrading, the annual subscription renewal date does NOT change from the original date. You are automatically renewed at the new subscription level on your renewal date.

If you don't add seats during the subscription period, or if you do not use all of your seats, you are automatically renewed at the same subscription level on your renewal date. 

Before You Start

What You'll Need

  • Administrative access to the EasyLlama dashboard
  • Payment method on file (credit card required for upgrades)
  • Access to Settings > Billing

Quick Reference

  • Primary method: Upgrade through the Billing dashboard
  • Alternative: Post-Pay automatic upgrades
  • Seat increments: Multiples of 5 only (no single seat purchases)

Upgrade Your Subscription

Step 1: Access billing settings

  1. Ensure you're logged into the correct account dashboard
  2. From the left navigation menu, click Settings > Billing
  3. Locate the Current Subscription tile

Step 2: Review current subscription

Click Details on your Current Subscription tile to see:

  • Current seat count
  • Annual renewal date
  • Subscription level details
  • Payment method status

Step 3: Initiate upgrade

Click Upgrade or Add Seats on your Current Subscription tile.

Step 4: Select new seat count

Choose the number of seats you need in multiples of 5 only. The interface shows available increments.

Note: You cannot purchase single seats. Minimum purchase is 5 additional seats.

 

If you do not see the option to add seats, make sure you have a payment method on file. (Click here for help with adding a payment method)

Step 5: Review and confirm

Carefully review:

  • Total Due Today: Prorated charge for additional seats
  • New Total Seats: Your updated capacity
  • Renewal Impact: Next annual renewal at new seat level
  • Payment Method: Card on file will be charged

 

Click Confirm and Pay to complete the upgrade.

Post-Upgrade Information

Immediate seat availability

  • New seats are added when payment clears (usually within minutes)
  • Begin assigning training to new learners once more seats have been added

Billing details

  • Prorated charge: You pay only for additional seats for the remaining annual period
  • Renewal date unchanged: Your original annual renewal date remains fixed
  • Automatic renewal: Next renewal automatically occurs at your new seat level
  • Payment requirement: Valid payment method must be on file for upgrades

Annual renewal automation

If you don't add seats:

  • Automatic renewal at same subscription level
  • No action required from you

If you use Post-Pay:

Troubleshooting

"Add Seats" option not visible

Solution: Ensure you have a payment method on file.

  1. Go to Settings > Billing
  2. Add or update your credit card
  3. Payment method help guide

Need different seat increments

Limitation: Seats can only be added in multiples of 5.

  • Plan your learner management around 5-seat increments
  • Consider Post-Pay for more flexible automatic adjustments

Helpful Tips

Purchase seats in multiples of 5

EasyLlama only sells seats in multiples of 5. Plan your capacity around this increment.

Review prorated charges

You're charged immediately for the prorated portion of additional seats. Review "Total Due Today" before confirming.

Remember automatic renewal dates

Your subscription automatically renews annually at whatever seat level you have at that time. No manual renewal required.

Quick Questions

Can I purchase just 1 seat?

No. Seats can only be added in multiples of 5. Minimum purchase is 5 additional seats.

When will I be charged for additional seats?

Immediately upon upgrade confirmation. The charge is prorated based on the time remaining in your annual subscription.

Does my renewal date change when I add seats?

No. Your original annual renewal date remains fixed. You'll automatically renew at your new seat level on that date.

What if I don't use all my seats?

Your subscription automatically renews at your current seat level, regardless of usage. Consider Post-Pay for usage-based adjustments.

Llama Fact: Llamas adapt their herd size to available resources—similar to how EasyLlama subscriptions adapt to your organization's growing training needs!