How do I add more licenses? Upgrading and downgrading your EasyLlama Subscription

Lyndsay Updated by Lyndsay

This article applies to Starter and PRO subscriptions. Enterprise subscribers should refer to their contract, or reach out to their Customer Success Manager with any questions, or requests to upgrade. You can find contact details for your CSM under Settings > Billing.

We are excited to announce an update to our subscription renewal process. To create a more seamless experience for our valued clients, your annual subscription renewal will now be automated based on your usage.

What does this mean?

EasyLlama will now grow with you! When you need additional licenses, you'll simply upgrade to a larger annual subscription from the Billing tab of your dashboard. You’ll be charged the difference between your current subscription and your new subscription, and the additional licenses will be added immediately. You may upgrade as many times as necessary throughout the period of your annual subscription.

The added licenses will expire 12 months from when they were added.

When upgrading, your subscription renewal date will not change from the original date. You’ll be automatically renewed at your new subscription level.

Example: You originally subscribed at Starter 15 on February 1st, 2023. On December 1, 2023, you upgrade to Starter 20. This adds five more licenses that will expire on December 1, 2024. Your subscription will automatically renew on February 1st, 2024 at your new subscription level, Starter 20. At that time you will be charged for the 20 licenses and they will be immediately provisioned. Those 20 licenses will expire on February 1st, 2025.

If you don't add any licenses during your subscription period, or don't use all of your licenses, you’ll renew at the same subscription level the following year unless you choose to downgrade before your renewal date.

  • Starter Subscribers: Upgrade or downgrade in multiples of 5.
  • Pro Subscribers: Upgrade or downgrade in multiples of 10.
  • Legacy PRO Subscribers: (PRO accounts under 25 licenses opened previous to updates) - Upgrade or downgrade in multiples of 5 until PRO 50 is reached. After reaching PRO 50, upgrades/downgrades will be in multiples of 10, and no downgrades below 50 will be allowed.
What if I use Post-Pay (PRO Only)?

When using Post-Pay, you will still be charged at the end of the month for overage, but rather than being charged by single license, you will be upgraded to the next subscription level - so the next multiple of ten. Any licenses left over will be valid for 12 months. More about the Post-Pay feature can be found here: What is Post-Pay, and how does it work?

What if I need fewer licenses next year?

We understand that your needs may change, so along with the easy, automatic upgrades, we've now given you the flexibility to self-downgrade your subscription any time - without the hassle of contacting Support! Simply navigate to the Billing tab of your EasyLlama dashboard and click "Upgrade" on the Current Subscription tile. From there, click on the drop-down and select a smaller subscription before your annual renewal date.

How can I add more licenses now?

To add more licenses, you will upgrade your subscription by going to Settings > Billing> click "Upgrade" on your Current Subscription tile and choose your new plan from the drop-down. If you don't see the options to do this, you may need to add a payment method first! To add one, you can go to Settings > Billing > Click "See All" on the Payment Info tab.

You'll be able to choose a new plan from the drop-down. You will also be shown how many licenses will be added (In parentheses):

Will my pricing change as I add more licenses?

Your pricing will remain the same as you add more licenses. If you wish to upgrade to a larger subscription and change your pricing, you will need to contact Support to inquire about upgrading to a new subscription. Cumulative license purchases are not able to be taken into account. You will need to purchase all Licenses for your new subscription at the same time.

What is "Unlimited" and how can I upgrade?

We now offer an Unlimited subscription! Upgrading to Unlimited means you will be able to use one license to assign as many courses as you like to one Learner. This includes both regular courses and Llama Bites!

To upgrade to Unlimited, simply go to Settings > Billing > click "Details" on your Current Subscription tile and click "Upgrade" next to "Single" on your License Type.

You'll be given a summary of the change, pricing, and a total due today. You will also be able to see at the bottom details about when you will renew and how much your new annual total will be.

If you have unused single licenses, these will be traded in for Unlimited licenses, and their cost subtracted from the total.

How can I upgrade to Unlimited and add more licenses?

If you want to upgrade to Unlimited and add additional licenses, you will need to first upgrade your current subscription to Unlimited, and then add more licenses, as described above under "How do I add more licenses?"

How did we do?

How Do I Cancel my EasyLlama Subscription?

How do I change my billing email and details?