How do I add more seats to my subscription?

Before You Start

To create a seamless experience, annual subscription renewals are automated based on usage, allowing the EasyLlama subscription to grow with you!

If needed, additional seats or courses can be purchased from Settings > Billing, or automatically through Post-Pay.

Upon purchasing, the difference between the current subscription and new subscription is charged, and the seats or courses are added and available upon payment.

The annual subscription renewal date does NOT change, and the additional seats or courses purchased during the subscription period are added to the renewed subscription and expire one year after the date they were purchased.

If seats or courses are not added during the subscription period, or are not used, the same subscription renews.

What You'll Need

• Administrative access to the EasyLlama dashboard
• Payment method on file (credit card required for upgrades)
• Access to Settings > Billing

Quick Reference

• Primary method: Upgrade through the Billing dashboard
• Alternative: Post-Pay automatic upgrades
• Minimum account size: All current plans (Pay Per Course, Core, Ultimate) require a minimum of 10 seats (Core/Ultimate) or 10 courses (Pay Per Course)
• Seat or course increments: Additions must be made in multiples of 5, and your total after upgrade must always meet or exceed the 10 minimum
• No single seats or courses: You cannot purchase just 1 seat or 1 course

Note for legacy customers: If you are on a legacy plan (Single, Flex, Unlimited, LMS, SAT, or All-In-One Bundle), different minimums and rules may apply. Contact Support for assistance.

Upgrade Your Subscription

Step 1: Access billing settings

1. Log in to the EasyLlama Dashboard
2. From the left navigation menu, click Settings > Billing

Step 2: Review current subscription

Use the Billing page to review:

• Current seat/course count
• Annual renewal date
• Subscription level details
• Payment method status

Step 3: Initiate upgrade

To add seats (Core/Ultimate) or courses (Pay Per Course) to the current subscription, click Add Seats.

Step 4: Select new quantity

Choose the number of seats or courses you need according to these rules:

Example: If you currently have 10 seats and need more, you can add 5, 10, 15, etc. You cannot add 1 or 2 seats.

If you are below 10 seats/courses: You must first purchase up to the 10 minimum. Contact Support if you need help with this.

If you do not see the option to add seats or courses, make sure you have a payment method on file. (Click here for help with adding a payment method.)

Step 5: Review and confirm

Carefully review:

• Total Due Today: Prorated charge for additional seats
• New Total Seats: Your updated capacity
• Renewal Impact: Next annual renewal at new seat level
• Payment Method: Card on file will be charged

Click Confirm and Pay to complete the upgrade.

Post-Upgrade Information

Immediate seat availability

• New seats are added when payment clears (usually within minutes)
• Begin assigning training to new learners once more seats have been added

Billing details

• Prorated charge: You pay only for additional seats for the remaining annual period
• Renewal date unchanged: Your original annual renewal date remains fixed
• Automatic renewal: Next renewal automatically occurs at your new seat level
• Payment requirement: Valid payment method must be on file for upgrades

Annual renewal automation

If you don't add seats:

• Automatic renewal at same subscription level
• No action required from you

If you use Post-Pay:

• Automatic seat additions based on usage
• Billing adjusts automatically
• Learn about Post-Pay

Troubleshooting

"Add Seats" option not visible

Solution: Ensure you have a payment method on file.

1. Go to Settings > Billing
2. Add or update your credit card
3. Payment method help guide

Need different quantity than multiples of 5

Limitation: Seats can only be added in multiples of 5.

• Plan your learner management around 5-seat increments
• Consider Post-Pay for more flexible automatic adjustments

Helpful Tips

Purchase seats or courses in multiples of 5

EasyLlama only sells seats or courses in multiples of 5. Plan your capacity around this increment.

Review prorated charges

You're charged immediately for the prorated portion of additional seats. Review "Total Due Today" before confirming.

Remember automatic renewal dates

Your subscription automatically renews annually at whatever seat level you have at that time. No manual renewal required.

Quick Questions

Can I purchase just 1 seat or course?

No. Seats or courses can only be added in multiples of 5. Minimum purchase is 5 additional seats.

When will I be charged for additional seats or courses?

Immediately upon upgrade confirmation. The charge is prorated based on the time remaining in your annual subscription.

Does my renewal date change when I add seats or courses?

No. Your original annual renewal date remains fixed. You'll automatically renew with the new amount on that date.

What if I don't use all my seats or courses?

Your subscription automatically renews at your current level, regardless of usage. Consider Post-Pay for usage-based adjustments.

Llama Fact: Llamas adapt their herd size to available resources—similar to how EasyLlama subscriptions adapt to your organization's growing training needs!