Early Subscription Renewal Feature
How Do I Cancel my EasyLlama Subscription?
How do I add more licenses? Upgrading and downgrading your EasyLlama Subscription
How do I add, update, or remove my card on file?
How do I change my billing email and details?
How many licenses do I have? Where are my subscription details?
What are Licenses, and how are they used?
What is Post-Pay, and how does it work?
Where can I download my invoices?
Why was I charged?
Anti-Bribery and Anti-Corruption Course Information
Bystander Intervention (2022 mandate in Chicago)
Course Information and FAQ - HIPAA
Data Privacy Course
Harassment Prevention Training FAQ
How do I assign the Spanish version of a course?
What is the US "All-states" Harassment Prevention course, and how is it different from the US version?
Dashboard Settings, Features, and Tutorials
Adding and Removing Learners
Adding Learners to your Dashboard
Adding Learners using the File Upload Method
File Upload Video Tutorial
How do I delete a Learner? Archiving and Unarchiving Learners
Add or Remove Dashboard Administrative Users
How do dashboard admins complete training?
SSO for Admins - Microsoft and Google
Sending Yourself or Others a Course Preview
Your Personal Admin Profile and Dashboard Notification Settings
Dashboard Setup and Customization
Getting Started - Customizing your EasyLlama Dashboard
How do I add or remove columns from my dashboard view?
How to set up a Subaccount
Onboarding with EasyLlama - A Video Introduction
Premium Classroom Mode
Setting up and Using the Kiosk Link feature
Video: Learner-Facing Introduction to EasyLlama
Due Dates, Reminders, and Notifications
Copy and Paste an Individual's training link into an email or URL bar
Due Dates and Reminders FAQ
Send Training Links by Email
What if my Learner doesn't have a computer or email address? Can I send a text?
Creating Custom Learning Journeys
Video: Creating and Customizing Learning Journeys
Automatic Training Recertification Assignment (Formerly known as renewals)
Changing a Learner's Recertification Date
How can I change the next Recertification course for a Learner?
How do I recertify all of my Learners at the same time? Bulk Recertification
Recertification Date and Due Date -what's the difference?
Training Recertification Frequency - How do I change how often a course is assigned?
Turning Off Automatic Recertification
"Select All" and Bulk Action Functions
Edit a Learner's Profile information: Individual and Bulk Updating Learner Details
Email Template: Notify your Learners of EasyLlama Courses
Guide to a Learner's Training Profile
How do I assign courses to Learners who are already in the dashboard?
Providing Non-Mandatory Courses (Using Kiosk Links)
Renewing using the Renewals Tab - Important Update!
SSO for Learners
Unassigning Courses - Removing Assigned Courses/Replacing Incorrectly Assigned Courses
Video Guide: Learner Profile Overview
What is a "Preferred Name" in EasyLlama Training?
EasyLlama LMS and Insights Package
EasyLlama LMS: Insights Dashboard Overview
EasyLlama's LMS - Upload your own courses!
Video: LMS Package Overview
Ceridian Dayforce Integration
Integrating EasyLlama with ADP®
Integration Troubleshooting - Duplicate Records
Integration for Slack
LMS SCORM integration - Using EasyLlama's courses in your LMS
SAML 2.0 with Okta - Manual Configuration Guide
UKG Pro Integration
Troubleshooting and Technical Issues
Admin Dashboard Login Issues
How to ensure deliverability of EasyLlama reminders
My Learners aren't receiving email notifications
No Next Button - Can't move to the Next Slide
Overview: Technical Issues
Why can't I edit my Learner's name in the dashboard?
Why is a course not showing as completed?
Why is the wrong name on the certificate or appearing throughout the course?
Updated by Lyndsay
There are many possible answers to this question, but we'll go over the three most common reasons you may have received a bill you weren't expecting.
1. Your annual subscription was renewed
EasyLlama is a subscription-based platform. All accounts have subscriptions, which automatically renew annually, unless you have a multi-year contract or made explicit arrangements otherwise. We do not offer one-time or Pay-As-You-Go services. Unless we receive and confirm a cancellation request by email at least 60 days prior to the renewal date found in your dashboard's billing tab, your subscription will be renewed.
- How Do I Cancel my EasyLlama Subscription?
- How many licenses do I have? Where are my subscription details?
2. You had overage and were charged Post-Pay to cover the upgrade. (PRO and Enterprise only)
Post-Pay allows you to seamlessly continue to assign training without the need to continuously count and add licenses. You will be upgraded in increments of 10 (OR 5 for Legacy PRO under 50 annual licenses). For example, if you are a PRO 100 subscriber, and used 4 licenses over your annual subscription of 100 licenses, you would be automatically upgraded to the next subscription level of 110 immediately, and charged on the fist day of the next month at your rate per your agreement.
- What is Post-Pay, and how does it work?
- How do I add more licenses? Upgrading and downgrading your EasyLlama Subscription
3. You had overage due to Automatic Recertification and were charged Post-Pay.
Automatic Recertification automatically assigns and sends out Recertification courses based on your Training Frequency settings under Settings > Recertification. This is one of our most popular features and is 'On' by default. If you weren't expecting recertification training to go out, it's possible that you didn't have enough licenses to cover them and a Post-Pay balance was created.