Troubleshooting and Technical Issues
Admin Dashboard Login Issues
If you are unable to log in, and getting unauthorized errors, or have reset your password, but are then unable to log in again after logging out, please try the following: First, clear your cache and…
How to ensure deliverability of EasyLlama reminders
To ensure the best deliverability of notification emails, we highly recommend adding the easyllama.com domain to your list of safe senders. Most of our email reminders are sent from the reminders@eas…
My Learners aren't receiving email notifications
If your Learners using personal email addresses like Yahoo or Gmail: Please ask them to check their spam/trash/junk folders. For Gmail, they may have tabs for different types of emails, like "Promoti…
No Next Button - Can't move to the Next Slide
One of the most common issues learners experience is not being able to move on to the next slide, or are not able to see a "Next" Button. The most common reason a Next button does not appear is that…
Overview: Technical Issues
Which Browsers are Supported by EasyLlama? Chrome, Firefox, and Edge are supported. Please be sure to use the most up to date version to assure the best performance. In unsupported browsers, users ma…
Why can't I edit my Learner's name in the dashboard?
A Learner's information may be edited using the instructions found here: Edit a Learner's Profile information: Individual and Bulk Updating Learner Details However, Unlimited subscribers are not able…
Why is a course not showing as completed?
We see this scenario frequently: A Learner says they have completed a course, but when we look at the dashboard, their record doesn't reflect the completion. There are several possible explanations f…
Why is the wrong name on the certificate or appearing throughout the course?
There are a few reasons the name may be incorrect on a Learner's completion certificate, or appearing within the course. The email on a Learner's record belongs to another Learner. Check the Learner'…
