Billing
Upgrading and Downgrading your Subscription
To create a more seamless experience for our valued clients, your annual subscription renewal will be automated based on your usage, so your EasyLlama subscription will grow with you! When you need a…
What are Seats, and how are they used?
Licenses have been changed to "Seats." However, this changes the name only - they are still used the same way. Single Seats. May be used to assign one course to any Learner. You may use additional se…
Why was I charged?
There are many possible answers to this question, but we'll go over the three most common reasons you may have been billed unexpectedly. 1. Your annual subscription was renewed. EasyLlama is a subscr…
Early Subscription Renewal
If you are within 60 days of your renewal you may be eligible to self-renew with the new Early Renewal feature. This feature allows you to renew your subscription and get your new seats early. To che…
How Do I Cancel my EasyLlama Subscription?
All EasyLlama subscriptions renew automatically on an annual basis. Unless you have signed a multi-year contract, you may cancel anytime up to 60 days before your annual renewal date. You must submit…
How do I add, update, or remove my card on file?
To make changes to your card on file, you can go to Settings > Billing > Click "See All" on the on the Payment Info tab. From there you can add a card, change your preferred payment method, or remove…
How do I change my billing email and details?
You can update your billing email in your EasyLlama dashboard by going to Settings > Billing > Click "edit" on the Billing Profile tile. You can then fill out your details and click "save."
I only need to train one more Learner. Can I buy one seat?
Seats are added by upgrading your subscription to the next increment of five for accounts under 50 seats, or ten for accounts of 50+ seats. It is not possible to purchase in other increments, such as…
What is Post-Pay, and how does it work?
Post-Pay allows subscribers to continue assigning training after all seats have been used without the need to "top up" by upgrading continually. This is automatically enabled when an account has 50+…
Where can I download my invoices?
You can download your invoices from your dashboard's billing tab by going to Settings > Billing > Click "See all" on the Invoices tile. If your invoices should be sent to a different email, you may c…
Where can I find my subscription details and seat balance?
Your subscription details, including your license balance, pricing, and subscription renewal date can all be found under Settings > Billing in your dashboard. Which plan am I subscribed to? You can s…
