Billing
Early Subscription Renewal Feature
Is your subscription renewal data approaching, but you need more licenses now? If you are within 60 days of your renewal date you may be eligible to self-renew with the new Early Renewal feature. Thi…
How Do I Cancel my EasyLlama Subscription?
All EasyLlama subscriptions renew automatically on an annual basis. This incudes PRO and Starter subscriptions, as well as Enterprise subscriptions unless terms were otherwise negotiated at the time…
How do I add more licenses? Upgrading and downgrading your EasyLlama Subscription
This article applies to Starter and PRO subscriptions. Enterprise subscribers should refer to their contract, or reach out to their Customer Success Manager with any questions, or requests to upgrade…
How do I add, update, or remove my card on file?
To make changes to your card on file, you can go to Settings > Billing > Click "See All" on the on the Payment Info tab. From there you can add a card, change your preferred payment method, or remove…
How do I change my billing email and details?
You can update your billing email in your EasyLlama dashboard by going to Settings > Billing > Click "edit" on the Billing Profile tile. You can then fill out your details and click "save."
How many licenses do I have? Where are my subscription details?
Your subscription details, including your license balance, pricing, and subscription renewal date can all be found under Settings > Billing in your dashboard. Which plan am I subscribed to? You can s…
What are Licenses, and how are they used?
We now refer to credits as licenses, but they do the same thing as credits did: They are used to assign courses to Learners. There are now two types of Licenses: Single and Unlimited Single Licenses:…
What is Post-Pay, and how does it work?
Post-Pay is a standard feature for PRO accounts that allows you to continue assigning training after your PRO Plan licenses have been used without the need to "top up" by upgrading continually. If yo…
Where can I download my invoices?
You can download your invoices from your dashboard's billing tab by going to Settings > Billing > Click "See all" on the Invoices tile. If your invoices should be sent to a different email, you may c…
Why was I charged?
There are many possible answers to this question, but we'll go over the three most common reasons you may have received a bill you weren't expecting. 1. Your annual subscription was renewed. EasyLlam…
