Early Subscription Renewal Feature
How Do I Cancel my EasyLlama Subscription?
How do I add more licenses? Upgrading and downgrading your EasyLlama Subscription
How do I change my billing email and details?
How many licenses do I have? Where are my subscription details?
What are Licenses, and how are they used?
What is Post-Pay, and how does it work?
Where can I download my invoices?
Anti-Bribery and Anti-Corruption Course Information
Bystander Intervention (2022 mandate in Chicago)
Can I upload my own course? Can I create one using your platform?
Course Information and FAQ - HIPAA
Data Privacy Course
For Learners: How to Review a Completed Course
Harassment Prevention Training FAQ
How do I assign the Spanish version of a course?
What is the US "All-states" Harassment Prevention course, and how is it different from the US version?
Add or Remove Dashboard Administrative Users
Adding Learners to your Dashboard
Adding Learners using the File Upload Method
Changing a Learner's Recertification Date
Copy and Paste an Individual's training link into an email or URL bar
Creating Custom Learning Journeys
Due Dates and Reminders FAQ
Edit a Learner's Profile information: Individual and Bulk Updating Learner Details
Email Template: Notify your Learners of EasyLlama Courses
File Upload Video Tutorial
Getting Started - Customizing your EasyLlama Dashboard
Guide to a Learner's Training Profile
How can I change the next Recertification course for a Learner?
How do I add or remove columns from my dashboard view?
How do I assign courses to Learners who are already in the dashboard?
How do I delete a Learner? Archiving and Unarchiving Learners
How do I recertify all of my Learners at the same time? Bulk Recertification
How do dashboard admins complete training?
How to set up a Subaccount
Learner-Facing Introduction to EasyLlama
Microsoft and Google SSO for Admins and Users
My Learners aren't receiving email notifications
New! Automatic Training Recertification Assignment (Formerly known as renewals)
New! Learning Journeys
Onboarding with EasyLlama - A Video Introduction
Premium Classroom Mode
Providing Non-Mandatory Courses (Using Kiosk Links)
Recertification Date and Due Date -what's the difference?
Renewing using the Renewals Tab - Important Update!
Send Training Links by Email
Sending Yourself or Others a Course Preview
Setting up and Using the Kiosk Link feature
Training Recertification Frequency - How do I change how often a course is assigned?
Turning Off Automatic Recertification
Unassigning Courses - Removing Assigned Courses/Replacing Incorrectly Assigned Courses
Updated "Select All" and Bulk Action Functions
Video Guide: Learner Profile Overview
Video: Creating and Customizing Learning Journeys
What if my Learner doesn't have a computer or email address? Can I send a text?
What is a "Preferred Name" in EasyLlama Training?
Why can't I edit my Learner's name in the dashboard?
Why is a course not showing as completed?
Why is the wrong name on the certificate or appearing throughout the course?
Your Personal Admin Profile and Dashboard Notification Settings
Integrating EasyLlama with ADP®
Integration Troubleshooting - Duplicate Records
Integration for Slack
LMS SCORM integration - Using EasyLlama's courses in your LMS
SAML 2.0 with Okta - Manual Configuration Guide
UKG Pro Integration
Updated by Lyndsay
All EasyLlama subscriptions renew automatically on an annual basis. This incudes PRO and Starter subscriptions, as well as Enterprise subscriptions unless terms were otherwise negotiated at the time of sale.
Unless you have signed a multi-year contract, you may cancel anytime up to 60 days prior to the one-year mark. You must submit your request to cancel by email to email@example.com
We request that you provide the following:
Reason for Cancellation: This helps us gather data to improve our service and product. Please, also let us know if there is anything we can do to prevent you from cancelling - we'll be happy to help if we can!
Effective date: Immediate or On Renewal. If you are requesting a specific future date, you will be set to close on renewal and will need to reach out on the specified date to let us know you would like your account closed.