How Do I Cancel my EasyLlama Subscription?
Updated by Lyndsay
All EasyLlama subscriptions renew automatically on an annual basis. This incudes PRO and Starter subscriptions, as well as Enterprise subscriptions unless terms were otherwise negotiated at the time of sale.
Unless you have signed a multi-year contract, you may cancel anytime up to 60 days prior to the one-year mark. You must submit your request to cancel by email to firstname.lastname@example.org
We request that you provide the following:
Reason for Cancellation: This helps us gather data to improve our service and product. Please, also let us know if there is anything we can do to prevent you from cancelling - we'll be happy to help if we can!
Effective date: Immediate or On Renewal. If you are requesting a specific future date, you will be set to close on renewal and will need to reach out on the specified date to let us know you would like your account closed.
If effective immediately, please confirm that you have used all credits needed, completed all courses that need to be completed, and have gathered all certificates and training data needed from your dashboard.
Important: If your subscription was not cancelled prior to auto-renewal, no refunds will be granted, per the Terms and Conditions purchasers agree to when making payment.