- All Categories
- Dashboard Settings, Features, and Tutorials Recertification
Billing
Early Subscription Renewal Feature
How Do I Cancel my EasyLlama Subscription?
How do I add more licenses? Upgrading and downgrading your EasyLlama Subscription
How do I add, update, or remove my card on file?
How do I change my billing email and details?
How many licenses do I have? Where are my subscription details?
What are Licenses, and how are they used?
What is Post-Pay, and how does it work?
Where can I download my invoices?
Why was I charged?
Course Information
Anti-Bribery and Anti-Corruption Course Information
Bystander Intervention (2022 mandate in Chicago)
Course Information and FAQ - HIPAA
Cybersecurity
Data Privacy Course
Harassment Prevention Training FAQ
How do I assign the Spanish version of a course?
What is the US "All-states" Harassment Prevention course, and how is it different from the US version?
Dashboard Settings, Features, and Tutorials
Adding and Removing Learners
Adding Learners to your Dashboard
Adding Learners using the File Upload Method
File Upload Video Tutorial
How do I delete a Learner? Archiving and Unarchiving Learners
Dashboard Admins
Add or Remove Dashboard Administrative Users
How do dashboard admins complete training?
SSO for Admins - Microsoft and Google
Sending Yourself or Others a Course Preview
Your Personal Admin Profile and Dashboard Notification Settings
Dashboard Setup and Customization
Departments Feature
Getting Started - Customizing your EasyLlama Dashboard
How do I add or remove columns from my dashboard view?
How to set up a Subaccount
Locations Feature
Onboarding with EasyLlama - A Video Introduction
Premium Classroom Mode
Setting up and Using the Kiosk Link feature
Video: Learner-Facing Introduction to EasyLlama
Due Dates, Reminders, and Notifications
Copy and Paste an Individual's training link into an email or URL bar
Due Dates and Reminders FAQ
Send Training Links by Email
What if my Learner doesn't have a computer or email address? Can I send a text?
Learning Journeys
Creating Custom Learning Journeys
Learning Journeys
Video: Creating and Customizing Learning Journeys
Recertification
Automatic Training Recertification Assignment (Formerly known as renewals)
Changing a Learner's Recertification Date
How can I change the next Recertification course for a Learner?
How do I recertify all of my Learners at the same time? Bulk Recertification
Recertification Date and Due Date -what's the difference?
Training Recertification Frequency - How do I change how often a course is assigned?
Turning Off Automatic Recertification
"Select All" and Bulk Action Functions
Downloading Certificates
Edit a Learner's Profile information: Individual and Bulk Updating Learner Details
Email Template: Notify your Learners of EasyLlama Courses
Guide to a Learner's Training Profile
How do I assign courses to Learners who are already in the dashboard?
Providing Non-Mandatory Courses (Using Kiosk Links)
Renewing using the Renewals Tab - Important Update!
SSO for Learners
Unassigning Courses - Removing Assigned Courses/Replacing Incorrectly Assigned Courses
Video Guide: Learner Profile Overview
What is a "Preferred Name" in EasyLlama Training?
EasyLlama LMS and Insights Package
EasyLlama LMS: Insights Dashboard Overview
EasyLlama's LMS - Upload your own courses!
Video: LMS Package Overview
Integrations
BambooHR Integration
Ceridian Dayforce Integration
Deel Integration
Gusto Integration
HiBob Integration
Integrating EasyLlama with ADP®
Integration Settings
Integration Troubleshooting - Duplicate Records
Integration for Slack
LMS SCORM integration - Using EasyLlama's courses in your LMS
Namely Integration
Paychex Integration
Paycor Integration
Paylocity Integration
Proliant Integration
Quickbooks Integration
Rippling Integration
SAML 2.0 with Okta - Manual Configuration Guide
TriNet Integration
UKG Pro Integration
Vanta Integration
Workday Integration
Zenefits Integration
Troubleshooting and Technical Issues
Admin Dashboard Login Issues
How to ensure deliverability of EasyLlama reminders
My Learners aren't receiving email notifications
No Next Button - Can't move to the Next Slide
Overview: Technical Issues
Why can't I edit my Learner's name in the dashboard?
Why is a course not showing as completed?
Why is the wrong name on the certificate or appearing throughout the course?
Recertification
Automatic Training Recertification Assignment (Formerly known as renewals)
Note: Due to confusion between subscription renewals and Learner training renewals, renewals have now been renamed "recertifications.". Due to overwhelming popular demand, EasyLlama has now implement…

Changing a Learner's Recertification Date
To change a single Learner's Recertification Date, follow the steps below. If you'd like to bulk recertify Learners, refer to: How do I recertify all of my Learners at the same time? Bulk Recertifica…

How can I change the next Recertification course for a Learner?
Sometimes, especially with Harassment Prevention, a Learner may need to take a different course for their next Recertification. For example, an employee may move to a different region or be promoted…

How do I recertify all of my Learners at the same time? Bulk Recertification
A Learner's Recertification Date is based on the day they completed the course in relation to the Recertification Frequency settings for the course. However, some organizations prefer to roll out tra…

Recertification Date and Due Date -what's the difference?
These two dates can be a bit confusing, so let's demystify their meaning and purpose! Due Date is the date by which you are asking a Learner to complete a currently assigned course. Only courses that…

Training Recertification Frequency - How do I change how often a course is assigned?
Note: Due to confusion between annual subscription renewals and Learner training renewals, Learner renewals have now been renamed "recertification.". Your dashboard will send you reminders when your…

Turning Off Automatic Recertification
Turning off Automatic Recertification. Turning off automatic recertification or changing recertification frequency for courses does not cancel your subscription with EasyLlama. for cancellations plea…
